Mohamed Naser Al-sayer & Sons Opens New Lexus Quick Service Center
09 Aug 2015
State-of-the-art service facility offering best-in-class service for a premium ownership experience beyond compare for Lexus customers
• Mohamed Naser Al Sayer & Sons (MNSS) holds grand opening ceremony to commence operations of the new Lexus Service Center
• The new Lexus Service Center reflects our commitment to provide the most convenient locations for Service, Genuine Spare Parts and Showroom facilities to all customers
KUWAIT: Mohamed Naser Al Sayer & Sons, one of the Al Sayer Group Holding Companies announced the commencement of operations of the new Lexus service center facility located at Shuwaikh.
Mr. Faisal Bader Al Sayer, Vice Chairman of Al Sayer Group cut the ribbon marking the inauguration of the brand new facility. Main attendees of the event were Mr. Simon Frith Business Director Lexus Division, Eng. Sherief Sabry Deputy GM Lexus Service, in addition to representatives from other business divisions of the Group and distinguished members from the press and media.
Explaining the significance of the new facility Mr. Faisal Bader Al Sayer, Vice Chairman of Al Sayer Group said “we have always paid the utmost attention to feedback and suggestions from our customers and the main objective of establishing this new Quick Service Center for Lexus is to serve our valued customers better. This is a customer oriented facility with modern and stylish interior design”.
Delivering premium service quality
Lexus vehicle maintenance is carried out by highly qualified and trained staff, they have been handpicked to meet Lexus advanced technology standards. Lexus Service Centers are committed to delivering highest levels of customer satisfaction and peace of mind. Some of the advanced customer oriented features at the New Lexus Service Center include:
• Fully air conditioned facility, including the entry drive way
• State of the art equipment using the most advanced technology
• Modern interior design featuring customer friendly lounge
• Special lounge for ladies with a designated female service advisors
• One way flow of cars through the service line for enhanced efficiency and safety
• 14 Quick service bays, 6 Express Maintenance and 6 Quick lube bays
• Oil Change in 9-15 minutes (average)
• Viewing window from the lounge for customers to track work progress of their cars
• Provision for Wi-Fi connection for the customers
• Prior appointment scheduling system through online and telephone
7 Star Model of Customer Service
All Lexus facilities in Kuwait embeds the philosophy of “Customer as No.1” that was nurtured over the half century history in all related elements around auto business being sales, service, parts and second hand car at a very high level and it conveys the sense of “Top of Hospitality” grounded on the values of 7 star customer service that penetrates throughout each corner of the facility.
Through the 7 star customer service model, Al Sayer Lexus commits to relentlessly pursue customer service perfection in every endeavor, and as a team aim to provide our customers with a rewarding personal ownership experience that continually exceeds their expectations.
The Lexus Brand in Motion
Through the Lexus ethos of “Amazing in Motion”, the team at Lexus continue to pushing the boundaries of design, technology and craftsmanship.
Location and Working Hours
The new Lexus service center is located at a prime location in Shuwaikh at the intersection of Ghazali and Jahra Roads. Working hours of the showroom will be from 7 am till 10 pm from Saturday to Thursday and 2 pm till 8 pm on Friday.
For further information please contact Lexus hotline 1830030
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