SERVICE

Service solutions customized for your business

Ashok Leyland brings together comprehensive coverage, proactive service and rapid response in a wide gamut of services that include everything our stakeholders might require–from reliable , Quality Service and onsite service support to our customers.

PEACE OF MIND

  • Predictable Cost of operation
  • Quality of Service
  • Price Protection
  • Hassle free transactions
  • Higher uptime
  • Product life and reliability

Service Products

  • Annual maintenance contract offers the enhancing product reliability / life predicted cost of operation for maintenance of vehicle throughout the product lifecycle, ensuring financial protection (no impact of price escalation in spare parts / labour to vehicle owners), high Quality standards and enhancing product reliability / life

  • Preventive maintenance contract offers our vehicle owners to maintain the vehicle as per recommended schedule at Authorized Dealer, ensuring high Quality standards, Timely delivery & hassle free transactions, with inclusion of Extended warranty package at free of cost* 

  • Rate contract package protects the contract labour rate & highly skilled / trained manpower for any kind of schedule maintenance or repair maintenance by our Authorized dealer. Only spare parts required for maintenance to be paid by vehicle owners at special discounted rate.

Training

  • Ashok Leyland’s exclusive Service Training Centers provides training using state of the art tools and equipment, through experienced trainers / instructors and a meticulous curriculum.

    LOCATIONS:

    UAE ( Dubai) | Srilanka (Colombo) | Bangladesh (Dhaka) | Nepal ( Kathmandu), W.Africa (Abidjan) | India (Alwar, Chennai, Bhubaneswar, Nagpur, Nasik, Ludhiana, Kolkata and Vijayawada )

    TRAINING PROGRAMME

    • Product Familiarization
    • New Technology Awareness
    • Best Maintenance Practices
    • Diagnostics & Troubleshooting
    • Aggregate Over hauling Methodology
    • Fuel Efficiency & Type Maintenance

     

    POTENTIAL PARTICIPANTS

    • Technicians
    • Service Advisors
    • Technical Advisors
    • Service Supervisors
    • Spare Parts Team
    • Service Marketing Executives

  • Ashok Leyland Onsite training through KNOW (KNowledge On Wheels) manned by professional trainer and live aggregates with classroom setup on the move.

    KNoW delivers service training at customer’s doorsteps and goes to very remote locations where people have no access to training due to various logistic reasons and to interior regions with no training facility within reach.

    TRAINING PROGRAMME

    • Product familiarization
    • New technology awareness
    • Best maintenance practices
    • Diagnostics & Troubleshooting

     

    POTENTIAL PARTICIPANTS

    • Fleet owners
    • Body builders
    • Channel partners
    • Selected Local Mechanic Garages

Telematics

iALERT – pioneering intuitive

iAlert is a pioneering product from Ashok Leyland, that helps you monitor your vehicle round-the-clock using near real time data analytics on geographical location. iAlert provides valuable MIS on vehicle performance, predicts service requirements, helps you plan maintenance schedules for quick and efficient service at our service centers.

  • Track & trace of the vehicle

    • Plan schedules for operations
    • Enabling to take business decisions based on current location of the vehicle

    Improve productivity, higher vehicle utilization and revenue

  • Vehicle health monitoring

    • Assists in identifying health status of vehicle through near real time dashboard
    • To anticipate potential issues & preventing it by taking necessary action

    Improve reliability and lower costs of repair

  • Vehicle health monitoring

    •  Assists in identifying health status of vehicle through near real time dashboard
    • To anticipate potential issues & preventing it by taking necessary action

    Improve reliability and lower costs of repair

  • Enables identify the nearest authorized touch point with address & contact details on selection of outlet around the vehicles current location

    • Enables calling the outlet from the mobile app
    • Communicate the details of the issues / queries and receive response through chat

    Service visibility, availability and reach – faster response and restoration

  • Alerts for parameters that cross threshold values

    • Provides service reminders due for the vehicles proactively based on kms coverage
    • Assists Dealer to be prepared for the “due for attention” activities

    Proper maintenance -Enhance reliability and life of aggregates

  • Customized driver behavior & Vehicle performance reports

    • Track total hours, Idling hours, Green / Red band driving and fuel level monitoring of vehicle
    • Duty hours, Over speeding, Harsh Braking / Acceleration, Gear utilization reports to understand driver performance and improve upon his skills
    • Identify driver performance for rewards and recognition and train for improvement

    Improving driver efficiency - lower TCO & Improving productivity and performance

  • Monitor trip, Geofence, Route & Fleet based summary

    • Enables Route Management
    • Alert on Route Deviation Warnings
    • Enables Trip scheduling and Trip Management
    • Creating Geofence and entry/exit alerts
    • Over stoppage and Over Speeding alerts inside geofence

    Productivity, Performance, Safety, Security, Geofence, Alerts