ALSAYER ADVANCES FOCUS ON CUSTOMER SERVICE ONE BY ONE
29 Mar 2018
Building on team efforts for better customer satisfaction
ALSAYER Holding, one of the leading conglomerates in the region recently held an event to honor outstanding customer service efforts across its non-trading and trading business units including Mohamed Naser Al Sayer for Toyota and Lexus Sales Service and Parts Division, Bahrah Trading Company for HINO, Bobcat, Doosan heavy equipment, ALSAYER Engineering for Yokohama tires, Cofran oil and Nexa Auto Paint, ALSAYER Medical Company, Car rental, Insurance, Litmus Advertising, KAFF for animal feed, Al Dhow for IT services and Tristar overseas trading division.
The event was attended by Faisal Bader Al Sayer Chairman, Mubarak Naser Al Sayer CEO representing Board of Directors along with Top Management Team, Managers and 3000+ employees of the Group.
According to Faisal Bader Al Sayer Chairman “This is the new era of customer engagement! We need a new mind set, a new approach of dealing with our customers in terms of what we offer them and the way we treat them. This is the new mind set we as a group want to adopt for the future: we must stop dealing with customers as a group, but deal with each customer as a single important entity.”
Mubarak Naser Al Sayer CEO said “Going forward as explained earlier, we must face the challenges of the changes of time by moving up our level through innovative initiatives in the way we deliver customer care and outstanding quality products & services. Key elements of success in the future is digital way of reaching our customers through continued automation and customer experience focused strategies.”
It’s all about the customer and their experiences
ALSAYER’s heritage is built on one simple promise: to provide nothing but the best products paired with an outstanding customer experience. The aim is not only to satisfy customers, but also to promote excitement in the work place, create possibilities to grow and develop as one strong team. Group Management thanked and appreciated the team work to tackle numerous challenges without losing focus on customers.
In this super-connected time, every experience is important: a negative experience is known by more people, much faster than before. But a positive experience, especially if organic, can really boost the image of the company. ALSAYER will continue being one of the most important brands of Kuwait and Board of Directors encouraged all employees to create positive experience across the Holding.
In order to continuously improve the performance ALSAYER continues to focus on employee development initiatives. The Group is keen on pushing digitalization of services further through number of options available on SAP platforms in order to create better user services and avail them to all customers as well as staffs.
