Mohamed Naser Al Sayer & Sons received the prestigious Service Hero Award 2019 for Toyota after securing First Place in the category of new car sales in Kuwait region. Service Hero announced annual customer satisfaction winners based on the results of the Service Hero Index, the only entity in the region that awards winners based solely on consumers' ratings.
In 2020 Service Hero is celebrating its 10 years anniversary of a unique concept solely focused on collecting the voice of customers on service standards and creating a list of service providers ranked by category.
Representing ALSAYER Abdullah Alshuwaie Group Manager at Toyota Group Service Division received the award from Faten Abu-Ghazaleh, President of Service Hero.
According to Martin Aherne Business Director Toyota Sales said “we are in challenging times, customers are more informed, they want more options and expect an exceptional level of customer service. As a result, it is more important than ever to keep our customers at the center of everything we do so that they remain loyal to our Toyota brand”.
Service Hero’s Customer Satisfaction Index measures each industry category across up to eight service dimensions, which are reliability, speed, product quality, staff attitude, value for money, location, call center, and website quality. These dimensions are assessed on a ‘before and after experience’ basis to evaluate the difference between customer expectations of service and actual satisfaction with the service.