Aiming for Ever Better Customer Experience ALSAYER Holds Annual Employee Convention 2019

26 Apr 2019

ALSAYER Holding, one of the leading conglomerates in the region recently held its annual employee convention to honor the Group divisions across its non-trading and trading business units delivering outstanding customer service, including Mohamed Naser Al Sayer for Toyota and Lexus Sales Service and Parts Division, Bahrah Trading Company for HINO, Bobcat, Doosan heavy equipment, ALSAYER Engineering for Motul Oil, Yokohama tires, Cofran oil and Nexa Auto Paint, ALSAYER Medical Company, Car rental, Insurance, Litmus Advertising, KAFF for animal feed, Al Dhow for IT services and Tristar overseas trading division.

The event was attended by Faisal Bader Al Sayer Chairman, Mubarak Naser Al Sayer CEO representing Board of Directors along with Top Management Team, Managers and 3000+ employees of the Group.

Awards were distributed to 24 top performing teams of Net Promoter Score and Best Facility presentation. Special awards were also presented to two winners of Innovative ideas contest inspired by Group Corporate Excellence values of do more with less.

According to Faisal Bader Al Sayer “This is the new era of customer engagement! We need a new mind set, a new approach of dealing with our customers in terms of what we offer them and the way we treat them. “Start Your Impossible” - This is the new mind set we as a group want to adopt for the future: Every one of us should start asking himself “how can we push the limits to serve our customer even better”.

“Our market is under rapid changes. Nearly every day there we can read about how new technology is changing the automotive market. Toyota is no longer a car company but a mobility company. Not only the product is changing, but maybe even more important customers’ expectations on us are changing. Being a customer focused company, we need to ensure we remain leading when it comes to understand our customers demand and how we in the best possible way delivers solutions that quite frankly amaze them!” commented Mubarak Naser Al Sayer.

ALSAYER’s heritage is built on one simple promise: to provide the best products paired with an outstanding customer experience. The aim is not only to satisfy customers, but also to promote excitement in the work place, create possibilities to grow and develop one strong team. Group Management thanked and appreciated the team work to tackle numerous challenges without losing focus on customers.