ISO 9001:2000 provides a framework and systematic approach to managing business processes to produce a product/service that conforms to customer expectations. For customers, the certification of suppliers to ISO standards means that they can be assured that the development of their products and services are compliant to reference documents that are globally accepted. This, of course, means that customers and suppliers are able to compete in markets around the world.
Top reasons given for ISO registration:

• Internal operational efficiency
• Lower production costs because of fewer nonconforming products, less rework, lowered rejection rates, streamlined processes and fewer mistakes.
• Access to new markets
• Some markets require ISO 9001 Registration, some markets favor companies with ISO 9001 Registration
• Customer request
• Many organizations are asked by a customer to obtain registration as a requirement to continue or to start doing business with them.
• Reduced cost
• Organizations are recognizing that an effective Quality Management System leads to reduced costs and greater operating margins

A well designed and implemented Quality Management System, based on ISO 9001:2000 has been shown to provide organizations with the following benefits:
Reduced costs through:

• Improved product reliability
• Better process control and flow
• Better documentation of processes,
• Greater employee quality awareness
• Reductions in product scrap, rewords and rejections

Implementation of ISO 9001:2000 in Al-Sayer Group Organization resulted in providing well defined and documented procedures as a result improving the consistency of output. The quality is constantly measured and corrective actions are taken whenever any defects occur resulting in decreasing of defect rates. Procedures have been defined to identify current practices that are obsolete or inefficient along with documented procedures to enable the new employees follow easily.